Supervisor, IAM in Lansing, MI at Accident Fund Holdings, Inc

Date Posted: 9/9/2020

Job Snapshot

  • Employee Type:
  • Location:
    Lansing, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The IAM Supervisor will lead the Identity and Access Management organization, including a team of engineers and analysts.

This position provides hands-on leadership, strategic direction and technical guidance of the Identity & Access Management (IAM) IT infrastructure.

This role is responsible for ensuring the controls around access administration and certification are carried out according to internal policy and regulatory requirements. This covers access requests, account creation and provisioning, profile management, segregation of duties, entitlement recertification, and other control initiatives.

This role is responsible for analysis, design, testing, and deployment of all Identity and Access Management strategies, solutions, processes, and tools. Works with internal and external business partners, project management, and senior IT management to facilitate appropriate project planning, scheduling, and cross-team resource allocation and will collaborate with peer and senior management to focus on service improvements for critical business operations.


  • Directly supervises day-to-day operations as it relates to IAM functions.
  • Provide robust operational metrics and performance reporting leveraging enterprise best practices and capabilities.
  • Supporting the development of IAM strategic plans and lead the execution of the production operations components.
  • Communicate effectively to all levels; including escalation of support issues, change and support requests.
  • Ensuring the IAM team provides timely and accurate response to incidents, problems and service requests.
  • Actively contribute to the IAM technical strategy and execution by applying critical thinking and finding opportunities for enhancing IAM service operations.
  • Resolves complex IAM related issues and methodically and effectively identify root cause.
  • Evaluation and recommendation of IAM vendor solutions, including developing requirements.
  • Providing IT design engineering documentation & operational runbooks.
  • Security management.
  • Document functional and technical IAM business requirements and drive to operational completion.
  • Mentor and assist IAM Architects with
  • Design specifications.
  • Advise on IAM best practices.
  • Create current and future state process flows and use cases.
  • Generate test cases and assist with the testing of IAM solutions.
  • Construct and provide IAM training.
  • Create and maintain IAM operations run-books for day to day operations.
  • Develop quality standards and performance metrics for team performance.
  • Train staff in new/revised engineering processes, procedures and systems


Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to effectively interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Job Requirements



Bachelor's Degree or greater in Computer Science, Engineering or another technical discipline required. Relevant combination of education and experience may be considered in lieu of degree. CISSP, CISA, GIAC, or related information security certifications are preferred. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.


5-7 years of increasing responsibility within Identity and Access Management or related technical/security field required. Knowledge of multiple IAM technology solutions required; experience with major providers of identity/access solutions and IAM product suites.


  • Ability to work under pressure while balancing and prioritizing multiple activities.
  • Knowledge of modern Identity Management protocols and standards, frameworks, federation technologies and solutions.
  • Knowledge of service-oriented architecture for cloud-based services; knowledge of Microsoft Azure is preferred.
  • Knowledge of Identity Federation in the Cloud with experience working with SAML, OpenID, and OAuth technologies.
  • Knowledge of Enterprise Authentication, Web Security, and Message level security desired.
  • Knowledge of building micro services.
  • Knowledge of interfacing with multiple information technology application and infrastructure development and support areas within an enterprise.
  • Knowledge of one or more of the following database environments: Oracle 11g/12c and MS SQL Server 2008/10/14/16.
  • Knowledge of one or more of the following operating system environments: Microsoft Windows Server 2012/2016 and Redhat Linux ES 4/5/6/7.
  • C#, ASP.NET and JAVA knowledge.
  • Knowledge and familiarity with conducting security code reviews in one of more of the following languages: C#, ASP.NET, JAVA, WCF.
  • Knowledge of Microsoft Development tools specifically Visual Studio Team Foundation Server.
  • Hands-on knowledge of the following technologies: LDAP, ADAM, SSO, SAML, Active Directory, OAuth, OpenID.


Work is performed in an office setting with no unusual hazards. Extended work hours to assist with issues may be required. Travel may be required.

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.