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Service Center Associate in Lansing, MI at AF Group

Date Posted: 10/1/2018

Job Snapshot

Job Description

Responsible for assigning work coming into unit and monitoring completion to ensure timeliness. Responsible for sorting and identifying documentation received via e-mail, fax, etc. for distribution to BusinessDevelopmentServiceCenter and Premium Audit. Within letter of authority, responsible for transaction processing of premium and policy information to provide for proper policy issuance and maintenance. Also serves as back up for answering and routing incoming Operator calls.

Contacts include ServiceCenter staff, Premium Audit, Finance, Claims, Business Development, agents, and policyholders.

  • Reviews, prioritizes, and assigns work coming in to the BD Support Unit.
  • Monitors completion of daily assignments to ensure timeliness.
  • Categorizes and identifies documents for imaging.
  • Handles returned mail for the Service Center and Premium Audit by routing to correct internal employees or by creating workflow for address changes.
  • Sorts, identifies and distributes work based on established assignments.
  • Tickets work for Service Center and Premium Audit staff in system by sorting and ticketing emails, faxes, paper mail and various documents.
  • Accesses external web sites to retrieve work for distribution.
  • Runs internal reports to retrieve work for distribution and generate loss histories.
  • Enters data into the computer system and accesses general policy information
  • Provides loss history information to internal and external customers
  • Reviews, sorts, and prepares coded document for imaging
  • Uploads images of document to document management system
  • Processes basic policy changes in various systems for multiple brands that include, but is not limited to payroll, class codes, credits, Federal/Risk IDs, addresses, Officers, endorsements, and audit frequency changes.
  • Produce manual forms and letters by identifying necessary information and completing appropriate template(s).
  • Processes basic corrections to policy and premium information.
  • Processes basic policy cancellations and reinstatements.
  • Supports appropriate response to State Bureaus, NCCI, and internal and external audit inquiries.
  • Provides customer service by responding to general telephone inquiries from policyholders and support through the Operator line.
  • Performs other clerical and general administrative services, as time permits
  • Works with minimum supervision.

This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.


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