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Senior Analyst in Richmond, VA at Advantasure

Date Posted: 1/12/2019

Job Snapshot

Job Description

SUMMARY:

The Senior Analyst is an analytical role responsible to coordinate the development and implementation of programs and strategies to improve service to our customers.

RESPONSIBILITIES/TASKS:

  • Develops and improves work flows and business processes within area(s) to improve customer service, decrease operational costs, and improve overall quality.
  • Identifies and/or analyzes business problems and devise procedures for solutions to the problems.
  • Effectively leads projects in order to produce desired results.
  • Responsible for corporate communication of project results.
  • Recommends and assists with implementing standard policies and procedures.
  • Assures that corporate compliance is communicated, implemented, and monitored on an ongoing basis.
  • Participates in systems testing, develops procedures/controls, and provides recommendations for the ongoing improvement of the updated process.
  • Assists personnel (both internal and external) by answering questions, supplying information, and training.
  • Develops and maintains an effective working relationship with customers.
  • Participates in group or committee discussions.
  • Strong knowledge and use of existing software packages (PowerPoint, Excel, Word, etc.).
  • Strong knowledge of data languages such as SAS or SQL.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required