Portfolio and Project Management Office (PPMO) Manager in Grand Rapids, MI at Accident Fund Holdings, Inc

Date Posted: 9/9/2020

Job Snapshot

Job Description

**This position is a remote role and open to anyone across the US**

SUMMARY:

Reporting to the Manager, Portfolio and Project Delivery, this role will support the Project Management Office team. This individual will support SWAT initiatives as defined, lead projects, and generate performance metrics and reporting. This position will work with all business units to analyze, redefine and monitor workflow to ensure maximum effectiveness to gain efficiencies in support of our goals.

RESPONSIBILITIES/TASKS:

  • Responsible for the coordination and completion of projects involving the planning, design, and implementation of administrative and other functional business processes.
  • Implement process improvement initiatives that help standardize on-going tracking and improve overall efficiency.
  • Build and maintain working relationships with team members, vendors, and other departments.
  • Interview key stakeholders to review and modify existing business processes.
  • Identify risks that may adversely impact implementation.
  • Begin preparing for change and establish a collaborative, communicative environment.
  • Identify data reporting needs and prepare reports for upper management.
  • Provides staff with technical advice and problem resolution.
  • Participate in development of project and program budgets, monitor budget and identify budget discrepancies. Research discrepancies and make recommendations.
  • Responsibility for balancing workload to optimize the effectiveness of the project or program.
  • Responsible for managing the project within timelines and budget.
  • Create executive level status materials with the ability to summarize status to executive leadership.
  • Build and maintain a work plans (MSP) identifying Critical Path.
  • Present status to Executive level leadership.
  • Tracking of metrics/ KPIs.
  • Work with team members and other PMs to integrate detail project activities and define dependencies ensuring all activities are captured and delivered.
  • Lead all aspects of project management and ensuring compliance to all processes including accuracy, consistency and timelines.
  • Coordinate with other business unit leadership on identified initiatives to ensure compliance to processes including accuracy, consistency and timeliness.
  • Conduct analysis of existing initiatives and determine level of risk.
  • Adhere to and facilitate governance policies and materials to support consolidation across business units.
  • Evaluate business processes within the company and across Business Units to identify opportunities for improvement.
  • Responsible for working with other business unit leadership to assess risk of initiatives or business activities, develop mitigation strategies, and track progress against those initiatives.
  • Participate on SWAT teams for necessary issue resolution
  • Update meeting minutes, status reports, work with leads to confirm processes are being followed (as well as following them yourself).
  • Document and track follow-up items from meetings.
  • Track and escalate issues/ risks / action items to receive resolution.
  • Create meeting agenda(s) at least 24 hours in advance of the meeting.
  • Distribute minutes for workgroup meetings, track meetings, and other one-off meetings as necessary.
  • Solicit progress updates and status report content weekly to feed the program-wide status reporting process.
  • Compile status reports accurately and timely with the appropriate level of detail for team, leadership, and executive updates.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Job Requirements

EMPLOYMENT QUALIFICATIONS:

EDUCATION OR EQUIVALENT EXPERIENCE:

Bachelor's degree required; master's highly preferred. Combinations of relevant education, certifications, and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company's learning philosophy, is required. PMP certification or progress toward certification is highly preferred and encouraged.

EXPERIENCE:

Ten years experience with demonstrated technical experience that provides the necessary knowledge, skills and abilities. Minimum of seven (7) years related technical experience, including four (4) years of project management experience is also required.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

  • Broad understanding of all the business domains and brands. Ability to use independent judgment and initiative and to anticipate needs of executive and department, accomplishing tasks without direction.
  • This position requires strong strategic and tactical planning and organizing skills.
  • Deep understanding of portfolio, program, and project management capabilities.
  • Ability building and leading teams.
  • Experience creating efficient processes and capabilities.
  • Deep understanding of finance management processes.
  • High level understanding of the IT organization and IT capabilities, strategies and priorities.
  • Understanding implications of changes to existing and new services as a result of strategies.
  • Knowledge of industry leading practices and applications to demonstrate IT's ability to continually add new services supporting business goals.
  • Strong negotiation skills to influence key stakeholders.
  • Customer management skills.
  • Ability to see the big picture while focusing on specific items that may be obstacles in progress.
  • Microsoft Project (MSP) experience preferred.
  • Analytical and organization skills and ability to develop and implement multiple complex project plans.
  • Microsoft Office tools experience required
  • Advanced skills in MS-Excel.
  • Must demonstrate leadership ability and team building skills to effectively supervise professional and non-professional staff and interact with all levels of management.
  • Ability to work with and empower others on a collaborative basis to ensure success of unit team.
  • Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques.
  • Ability to effectively present budgetary and/or cost information and respond to questions as appropriate.
  • Ability to establish workflows, manages multiple projects, and meets necessary deadlines.
  • Ability to apply experience and judgment to plan and accomplish goal
  • Health Insurance / Payer experience preferred.
  • Ability to liaison between IT and functional business areas.

WORKING CONDITIONS:

Work is performed in an office setting with no unusual hazards.

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

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