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Manager, Regulatory Services in Lansing, MI at AF Group

Date Posted: 5/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Lansing, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

AF Group


The Regulatory Services team primarily supports the organization by filing rates, rules, forms, manuals, etc., as required for business operations. The team monitors changes in the regulatory environment, communicates changes with the business, and assists change management by consulting with the business on regulatory and compliance matters, executing required filings, and communicating the need for technology updates to designated parties. The team maintains detailed records and provides the business with status and information regarding the company's licensing and filings.

The Regulatory Services Manager is directly responsible for the team's success and operations. The manager oversees the team's tasks, ensuring departmental processes are conducted timely and accurately, with a high standard of quality, and ensuring departmental goals are met. The manager serves as a liaison, advocate, and information resource for the business. The manager applies extensive insurance knowledge and regulatory experience to articulate regulatory changes, compliance concerns, risk assessments, and potential courses of action to customers.


  • Manage the day-to-day operations and activities of the Regulatory Services Department. Set priorities, evaluate performance and ensure the best utilization of talent, staff and facilities.
  • Identify staffing needs and ensure appropriate levels of service.
  • Evaluate training needs, develop and implement training plans.
  • Mentor and coach employees, conduct performance reviews, provide guidance and advice when necessary and encourage/motivate employees in their daily efforts and professional development.
  • Research and review state and federal laws and regulations pertaining to rate, rule, form, and related filings and advises appropriate action. Will also monitor any federal law changes.
  • Monitor changes to states laws and regulations. Analyze impacts and make recommendations to the business. Execute related filings and initiate business system changes as appropriate to meet the business's needs.
  • Monitor and articulate regulatory changes to the business.
  • Coordinate with and advise the business on opportunities to improve regulatory compliance.
  • Articulate and advocate courses of action that balance the business's risk posture and desire for best outcomes.
  • Serve as a liaison and information resource for the business for regulatory matters and status of company filings.
  • Advise the business on potential courses of action in regulatory matters, acting in a consultative capacity and as an advocate for the business.
  • Handle special regulatory requests for company, agents, vendors, NCCI, rating bureaus, insurance departments, and others as required.
  • Monitor changes to rate, rule, and form content in coordination with business system owners to ensure systems are compliant with company filings.
  • Observe the letter and spirit of all anti-trust laws governing the regulation of insurance.
  • Act with personal and professional integrity and objectivity.
  • Participate in development of annual departmental budget, monitor budget and identify budget discrepancies. Research cause and make recommendations.
  • Responsibility for balancing workload to optimize the effectiveness of the department.


    Directly manages exempt and non-exempt staff in accordance with company policies and applicable federal and state laws. Responsibilities include effectively interviewing, hiring, terminating, and training employees; resource and task planning, assigning and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process.

    Performs other related duties which may not be specifically listed in the position description, but which are within the general occupational series and responsibility level typically associated with the employee's class of work.


    Bachelor's degree in business, insurance, computer science or related field required. Industry-recognized accreditation in an underwriting or compliance discipline such as CPCU is preferred. Combinations of relevant education, work experience, and progress towards accreditation may be considered in lieu of these requirements. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.


    Ten years experience in a regulatory services environment with demonstrated technical experience that provides the necessary knowledge, skills and abilities. P&C experience required with an underwriting or compliance background. Three years supervisory or leadership experience in regulatory services preferred; previous workers' compensation and/or multi-line experience preferred as well. Bilingual skills preferred.


  • Must demonstrate leadership ability and team building skills to effectively supervise professional and non-professional staff and interact with all levels of management.
  • Ability to work with and empower others on a collaborative basis to ensure success of unit team.
  • Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques.
  • Ability to effectively present budgetary and/or cost information, and respond to questions as appropriate.
  • Ability to establish workflows, manages multiple projects, and meet necessary deadlines.
  • Thorough knowledge of the workers compensation insurance business and operations including actuarial, underwriting, marketing and claims practices.
  • Ability to interpret and analyze relevant insurance laws/regulations.
  • Demonstrated leadership ability.
  • Ability to interact with others to build consensus and get decisions implemented.
  • Knowledge of team-building and employee motivation theories.
  • Ability to apply the principles of logical thinking to define problems, collects data, establish facts and draw conclusions.
  • Ability to comprehend the consequences of various problem situations and address them, or refer them for appropriate decision-making.
  • Ability to establish workflows, manage multiple projects, and meet necessary deadlines.
  • Excellent oral and written communication skills.
  • Excellent organizational skills and the ability to prioritize tasks.
  • Ability and proficiency in the use of computers,
  • Ability to maintain confidentiality.
  • Ability to perform other assignments at locations outside the office.


    Work is performed in an office setting with no unusual hazards. Travel may be required.

    The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

    We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

    Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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