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Business Development Support II in Lansing, MI at AF Group

Date Posted: 9/26/2018

Job Snapshot

Job Description



SUMMARY:

Responsible for sorting and identifying documentation received via e-mail, fax, etc. for distribution to Business Development Service Center and Premium Audit. Responsible for answering the main switchboard and routing incoming calls. Perform entry level clerical duties. Primary contacts include other departmental personnel and callers to Accident Fund.

ADDITIONAL BDS II

SUMMARY:

Primarily responsible for assigning work coming into unit and monitoring completion to ensure timeliness. Also responsible for answering the main switchboard and routing incoming calls. Performs entry level clerical duties. Trains new hires. Primary contacts include other departmental personnel and callers to Accident Fund.



RESPONSIBILITIES/TASKS:

  • Sorts, identifies and distributes work based on established assignments
  • Tickets work for Service Center and Premium Audit staff in system by sorting and ticketing emails, faxes, paper mail and various documents
  • Delivers mail to internal Service Center and Premium Audit staff
  • Accesses external web sites to retrieve work for distribution
  • Runs internal reports to retrieve work for distribution and generate loss histories
  • Enters data into the computer system and accesses general policy information
  • Provides loss history information to internal and external customers
  • Reviews, sorts, and prepares coded document for imaging
  • Uploads images of document to document management system
  • Receives incoming calls and directs callers to appropriate person
  • Performs other clerical duties, as time permits

ADDITIONAL PRIMARY RESPONSIBILITIES FOR BDS II:

  • Reviews, prioritizes, and assigns work coming in to the BD Support Unit.
  • Monitors completion of daily assignments to ensure timeliness.
  • Provides individual and group training for BD Support Staff.
  • Orients new employees to the departmental and unit procedures.
  • Categorizes and identifies documents for imaging
  • Handles returned mail for the Service Center and Premium Audit by routing to correct internal employees or by creating workflow for address changes

This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.

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