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Audit Scheduler in Lansing, MI at AF Group

Date Posted: 9/21/2018

Job Snapshot

Job Description

Primarily responsible to schedule audit appointments for Premium Auditors. This position is also responsible for the Premium Audit OnBase queue and screens incoming phone calls to Premium Audit Department. Position requires extensive use of the telephone and excellent customer service focus. Contacts include Premium Audit Staff, Agents, Policyholders, and Accountants.

PRIMARY RESPONSIBILITIES:

  • Makes telephone calls to schedule audit appointments for Premium Auditors.
  • Receives incoming phone calls from agents, policyholders, and accountants on the ACD line. Schedules audits per call-in requests and triages department calls.
  • Reviews pending and scheduled audits and organizes scheduling in a manner that allows for maximum efficiency for the Auditor. Scheduling is done considering factors such as distance between audits, amount of time to complete prior audits, and nature of business. Requires use of maps and/or internet-based mapping software.
  • Maintains and updates an automated scheduling system by adding newly scheduled audits, deleting cancellations, and making necessary changes.
  • Answers questions and provides information regarding the audit process.
  • Premium Audit OnBase queue tasks - Include assignment of audit disputes, audit correspondence, and follow-up requests to the appropriate Premium Analyst.
  • Department incoming phone tasks -- Include routing to the appropriate individual and/or answering premium audit related questions. Responds to inquiries and provides direct customer service to internal and external customers related to audit concerns.
  • Estimate mail audits

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