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Accounting Operations Associate I/II/III in Lansing, MI at AF Group

Date Posted: 2/22/2018

Job Snapshot

Job Description

The Accounting Operations Associate job is a rotational assignment and has three levels that are re-allocatable. Level I is in a learning capacity and will progress to a level II when the incumbent qualifies and is able to perform all responsibilities, systems and processes independently for two focus areas. When the incumbent qualifies and is able to perform all responsibilities, systems and processes independently for three focus areas they will progress to a level III.

This job is primarily responsible for identification and application of Enterprise wide premium and non-premium cash receipts from multiple sources. This position requires working in several billing and receivable systems. Performs corresponding general ledger transactions and manages online deposits of funds received. Contacts include various employees of the Enterprise, agents, medical facilities, other insurance companies, and policyholders. Responsible for providing accurate and consistent services regarding invoice inquiries and premium and non-premium payment transaction activity.


  • Receives, identifies, encodes, and batches all incoming checks for posting by verifying amounts, dates, addresses, and other details via systems for the Enterprise.
  • Balance, validates and posts incoming cash remittances and other receivable-based transactions to appropriate company, policy, and module processing or ancillary systems for the Enterprise.
  • Generates and reviews reports for validation of transaction accuracy for the Enterprise. Prepares daily journal entries from Enterprise processing system reports, including but not limited to, premium receivables, small deductibles, agency receivables, write-offs and miscellaneous cash.
  • Balances, prepares, and deposits checks for the Enterprise.
  • Performs complex multi-company general ledger accounting based on application or transfer of cash between entities.
  • Responds to internal and external customer requests via telephone or electronic correspondence. Correspondence is drafted as requested to address complaints or information requests. Requests would come from agents, policyholders or underwriters. Reconciles policies and accounts to clarify billing transactions and cash applications in order to provide customers with up-to-date account information/history..
  • Researches cash receipt related issues, makes appropriate inter-company cash transfers or corrections. Makes independent general ledger correcting entries when deemed necessary. Completes all premium write-off requests for the Enterprise. Reviews requests and determines proper authorization before completing requests.
  • Balances write-off requests to the bad debt database and policy processing system, as well as, verify external collection agency receives accurate data.
  • Completes timely collection follow-up of delinquent premium and deductible receivables. Aging reports will be reviewed on a monthly basis and communication between underwriters, agents, and policyholders will take place.
  • Researches and identifies all NSF and returned ACH payments for the Enterprise. Applies fees as necessary. Creates updates and balances detailed spreadsheets of daily incoming cash for the Enterprise.
  • Accesses and updates transaction activity in policy processing or ancillary systems for the Enterprise.
  • Researches and monitors unapplied cash for the Enterprise. Identifies correct application and requests cash application or refund.
  • Administers petty cash fund and reconciles available funds and receipts on a monthly basis.
  • Maintains confidentiality of information processed.

    Incoming Cash
  • Develops in depth knowledge of legal entities, multiple systems in which funds may be applied to, and process of identifying payments received.
  • Gathers data and balances daily cash received, applied, and deposited for the enterprise.
  • Maintains detailed records of suspended payments and collaborates with insured's to identify suspended payments.

    Premium Cash Application
  • Receives and applies premium related cash for the enterprise to direct bill policies.
  • Develops in depth knowledge of premium, endorsements, audits, invoices, intent to cancels and cancellations of policies.
  • Develops in depth knowledge of multi-company ledger entries

    Agency Bill
  • Develops in depth knowledge of agency bill functionality and how commission ties into this. Understands how to appropriately apply or refund premium received by either an agency or an insured.
  • Reviews and collaborates with agencies and/or underwriters on any past due balances.

    Claim Recoveries
  • Develops in depth knowledge of claim payments, different types of medical, indemnity, and expense buckets as well as the different types of recoveries and how they should be applied.
  • Develops knowledge of regulatory reporting and the impacts of how recoveries are applied.
  • Develops in depth knowledge of enterprise uncollectible processes.



    High school diploma or G.E.D. Minimum 12 credit hours of coursework in Accounting, Finance or related field. Combinations of relevant education and work experience may be considered in lieu of credit hours.


    Level I:
    Minimum of one (1) year experience in accounts receivable, general ledgers, and financial reporting systems or equivalent work which provides the necessary skills.

    Level II/III:
    Minimum of two (2) years experience in accounts receivable, general ledgers and financial reporting systems.


    Bachelor's degree in Accounting or Finance and six months experience in accounts receivable, general ledgers and financial reporting systems.


  • Ability to work effectively in a multi functional, multi entity, multi state business unit.
  • General knowledge of insurance operations.
  • Ability to accurately interpret and analyze data.
  • Ability to manage multiple priorities and meet established deadlines.
  • Ability to enter alphanumeric data accurately.
  • Ability to process transactions on multiple processing systems.
  • Excellent math skills with the ability to use a ten-key adding machine.
  • Ability to proofread documents for accuracy of calculations.
  • Excellent organizational skills and ability to prioritize work in order to meet strict deadlines.
  • Excellent oral and written communication skills.
  • Ability to use diplomacy, discretion and appropriate judgment when addressing callers.
  • Ability to effectively exchange information clearly and concisely, reports facts and other information and respond to questions as appropriate.
  • Knowledge of computer applications including word processing database software, and other desktop software.
  • Advanced knowledge of spreadsheet software.
  • Knowledge insurance, general ledger and receivable systems.

  • Bachelor's degree in Accounting, Finance or Business.
  • Knowledge of departmental procedures, workflows and systems.
  • Insurance education coursework.
  • Knowledge and experience of policy processing, claim and financial reporting systems.


    Work is performed in an office setting with no unusual hazards.

    Math, 10-Key data entry, alpha-numeric data entry, Intermediate Word, Advanced Excel, Basic Access, Intermediate Windows, Reading Comprehension.

    Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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