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STARS Business Analyst in Southfield, MI at Accident Fund Holdings, Inc

Date Posted: 3/22/2019

Job Snapshot

Job Description

SUMMARY:

The Business Analyst is responsible for planning, organizing, directing, implementation, and leading Stars team initiatives. The role researches, compiles and analyzes appropriate and relevant data and makes recommendations for operational improvements. This position also executes program validation to identify project impact and analyzes data to ensure optimal vendor performance.

RESPONSIBILITIES/TASKS:

  • Lead the development, implementation, management and monitoring of multiple projects simultaneously by establishing project plans and objectives to ensure goal attainment within defined parameters.
  • Leads in the research, analysis, identification and evaluation of data from assigned problems to evaluate existing and potential trends and issues.
  • Manages and monitors multiple projects simultaneously by establishing project plans and objectives to ensure goal attainment within defined parameters.
  • Investigates, reviews, recommends, communicates and implements solutions which identify problems/root cause of issues.
  • Identifies and resolves challenges to fulfill key corporate objectives, responds to the demands of change management and initiates actions needed to plan and organize team activities.
  • Formulate and defines system scope, business rules and objectives based on user needs and a thorough understanding of business processes.
  • Develops and improves work flows and business processes within area(s) to improve customer service, decrease operational costs, and improve overall quality
  • Identifies and analyzes business problems, then devises and executes resolutions to these problems
  • Serve as liaison with vendors, stakeholders, and other departments regarding project coordination, implementation and problem resolution.
  • Coordinate the development and implementation of new processes, strategies, and enhancements to continuously improve program performance and quality
  • Support vendor oversight
  • Lead the implementation of new processes and policy requirements, the identification of process improvement opportunities and the development and execution of solutions
  • Serves as a subject matter expert in project planning, coordination, implementation, execution and complex problem resolution
  • Reviews trends and project retrospectives to develop action plans to correct problem areas

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.