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Release Management Specialist in Lansing, MI at AF Group

Date Posted: 3/21/2019

Job Snapshot

Job Description



SUMMARY:

Responsible for coordinating the process and implementation activities that successfully bring new software releases and patches through to completion in Production. The Release Management Specialist is the central knowledge point for the integrated release package. This role coordinates deployment milestones, ensuring those milestones are planned with appropriate timelines and resources, then tracked through lower environments and through to Production. Involves the coordination, scheduling, and management of software releases across the enterprise for multiple applications across various subsidiaries. Work requires the customary and regular exercise of discretion and independent judgment. Will involve coordination of releases on weekends and off-hours.

 

RESPONSIBILITIES/TASKS:

  • Facilitates regular release planning and approval meetings across all IT and PMO areas to coordinate release content and effort based on the service request backlog, pending service requests, third party applications, and/or operating system updates.
  • Tracks progress of all projects, ensuring roles have been properly filled and adhered to and work is progressing according to schedule. Informs or requests assistance from the appropriate people if critical problems arise.
  • Ensures appropriate resources have been assigned to various roles (PM, BA, Dev, Test, Approval).
  • Manage risks and resolve issues that affect release scope, schedule and quality.
  • Works with leadership to coordinate the content of releases as projects are approved and ensures that teams are adhering to the organization's established release policies and procedures.
  • Tracks findings and provides information to management and executive leaders about issues in the release management process.
  • Ensures the release process is adhered to, provides reports and feedback to leaders, and engages in continuous process improvement efforts (root cause analysis, define options, implement solutions).
  • Measures and monitors progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.
  • Coordinates the investigation into issues preventing expected progress in completing work items.
  • Investigates patterns of reported defects to determine common root causes and options for addressing them.
  • Prepare implementation plan and review with project teams and stakeholders including contact lists, communication, back-out, and production verification.
  • Provide guidance and support throughout the release process, including known workarounds.
  • Lead and coordinate Go-Live activities including execution of the deployment plans and checklists.
  • Maintains up-to-date knowledge and understanding of release management processes.
  • Coordinates release communications, including progress updates, detailed release plans, and customer demos.
  • Coordinates approvals for deploying off-cycle and emergency releases.
  • Assists in managing projects and interdependencies to ensure milestone adherence.
  • Determines appropriate metrics to measure the integrity of each release.
  • Monitor and publicize release management 'best practices' used by other companies in similar business processes.
  • Continually works toward making improvements in the release process.
  • Coordinates the development of automated release processes.
  • Works with minimum supervision and exercises sufficient discretion and independent judgment.
  • Maintains confidentiality of information processed.
  • Cooperates with auditors as necessary.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

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