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Premium Analyst I in Lansing, MI at AF Group

Date Posted: 12/4/2018

Job Snapshot

Job Description

Primarily responsible for evaluation, approval, completion and processing of mail audits and reviewing phone audits in a multi functional business unit. Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and service center representatives, finance, TPA representatives, and other premium audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders. Respond to telephone, mail, or email inquiries providing direct customer service to internal and external customers related to an audit and other policy concerns.


  • Analyze, research, approve, complete and process mail audits.
  • Analyze, research, approve, complete and process the following audit adjustment types: waive, mail, and phone audits. When an adjustment is denied, notify the parties involved.
  • Make necessary customer contacts to an insured, accountant, or agent to gather sufficient information to ensure the classifications are correctly applied on the audit/audit adjustment. Identify correct classifications on the audit by researching PAAS, NCCI, and other applicable web tools.
  • Analyze, research and communicate audit concession requests from external customers to relevant internal staff. Communicate final decision to external customers. Complete and process the concession adjustment, if approved by management.
  • Analyze, research and communicate policy changes and omissions to relevant internal staff that include, but are not limited to, payroll, class codes, entity, states, Federal/Risk IDs, addresses, officers, endorsements, as a result of audit findings while completing the audit/audit adjustment.
  • Manage your workflow inventory within PAM to achieve specific time service goals.
  • Estimate audits.
  • Train and mentor the Premium Audit Technician position.
  • Compose written correspondence, as appropriate.
  • Maintain confidentiality of information processed.
  • Work with minimum supervision.


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