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Manager, Claims in New Berlin, WI at AF Group

Date Posted: 11/27/2018

Job Snapshot

Job Description

United Heartland- New Berlin


Manages the daily operations of the Claims Department to achieve growth and underwriting profitability goals.


  • Manages a multi-functional unit of claim professionals and support staff.
  • Leads claim team in support of department initiatives and strategies in cost containment, case file handling, customer service and quality.
  • Consistently monitors workflows to maximize accuracy and efficiency. Maintains an acceptable level of service and customer satisfaction and retention.
  • Effectively manages the quality review process.
  • Develops unit goals, objectives, processes, procedures and systems.
  • Stays abreast of changes in workers' compensation statutes, case law and rehabilitation advancements.
  • Identifies team staffing needs and takes necessary measures to ensure appropriate levels of service. Mentors employees and develops career paths with growth opportunities.
  • Participates in development of annual departmental budget, monitors budget and identifies budget discrepancies. Researches cause of discrepancies and makes recommendations.
  • Participates in special projects and serves on committees as needed.


Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to effectively interviewing, hiring, terminating and training employees, planning, assigning and directing work, appraising performance, rewarding and counseling employees, addressing complaints and resolving problems, supporting and encouraging the engagement process.

This position description identifies the responsibilities and tasks typically associated with the performance of the job. Other relevant essential functions may be required.


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