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Large Account Coordinator in Lansing, MI at AF Group

Date Posted: 4/13/2019

Job Snapshot

Job Description

Primarily responsible for assisting Large Account Underwriters and Business Development Consultants in growing and maintaining a profitable book of business and assisting agents with inquiries related to underwriting rules, procedures and regulations. Reviews policy structures to determine if changes need to be made to stay in compliance with bureau rules and regulations. Provides customer service to agencies and policyholders related to complex inquiries, policy and audit information. Contacts include state rating bureaus, Large Account Underwriters, Business Development Consultants, Business Development Directors, Service Center Managers, Underwriting Technical Advisor, Service Center staff, Finance Department, Claims Department, agents and policyholders.

  • Interpret and analyze loss runs and payroll data to complete a Loss Pricing & Projection (LPP) model.
  • Analyze data to determine what is applicable and can be used when creating reports. Request additional data when needed.
  • Calculate and use judgement to utilize appropriate data.
  • Provide underwriting technical support throughout the renewal and new business proposal process via eLink and the LPP.
  • Responsible for adherence to, maintenance, and completion of the Division of Business process. Responds to policy inquiries and provides customer service to agency staff, such as ensuring dba's, locations, and ownership are correct.
  • Research and analyze history of policyholder (i.e., financial, safety, loss experience and payrolls) to complete the account profiles for monthly meetings. Includes reports from Business Objects, RMIS, D&B, OSHA, SMS, and the agency management system. Composes written correspondence as appropriate with internal staff, Senior Business Development Specialists, Business Development Consultants, and policyholders.
  • Analyze past losses and payroll data to complete an experience rating promulgation and correspond with various rating bureaus regarding missing information.
  • Assess history of indemnity and medical claims. Compile information on claim resolution from the Claims Adjuster to add to the underwriting file. Provides basic technical support to agents with their online tools. Identify policy structure or coverage changes based on audit findings in order to stay in compliance with Accident Fund's and/or bureau rules and regulations.
  • Per letter of authority, reviews amendment and cancellation requests for eligibility, gather information as needed, and forward for completion of the request.
  • Works with minimum supervision.


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