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Business Documentation Analyst in Lansing, MI at AF Group

Date Posted: 12/2/2018

Job Snapshot

Job Description



SUMMARY:

This position will work closely with supporting the Business Process Analysts. This role is responsible for leading quality initiatives enterprise wide as it impacts the Service Center. Develops and maintains policies, procedures, and workflows. Identifies and implements methods that will increase organizational effectiveness of quality framework in these departments. This role supports the development of work standards and establishment of performance metrics. Acts as the primary liaison with and between other enterprise business units. Exchanges information with staff, vendors, managers and executives, offering assistance in addressing multi functional business unit needs. In addition, this position is responsible for mentoring employees on key quality principles and concepts as it relates to processes and workflows.



RESPONSIBILITIES/TASKS:

  • Creates the necessary work flows, policies, procedures and job aids to carry out key line functions and reduce errors.
  • Assesses and improves existing policies, practices, and procedures in support of department and enterprise goals
  • Implements new and revised policies, practices and procedures.
  • Support the development of production and quality standards as it relates to processes and workflows.
  • Provides forms and letter management.
  • Updates and distributes electronic job manuals which includes maintaining the business management system
  • Assists with integrating business process work flows with technology and systems.
  • Reviews system business requirements and provides feedback to ensure business needs are met as it relates to processes and workflow.
  • Involved in the establishment of identifying and implementing efficiencies through technology or process improvement.
  • Assists in the development of user acceptance testing cases and activities. Incorporates proper audits and controls into workflows.
  • Assists in the development of staffing models to determine FTE needs.
  • Assists with the design, content development, implementation, and delivery of training programs, as appropriate.
  • Develops and prepares necessary reports and manuals, as required.
  • Represents unit on various projects and committees, as assigned.
  • Maintains confidentiality of all information processes.

This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.

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